Dr. Lionel Laroche,
Session Synopsis: Keeping a Multicultural Organization Safe
Culturally different people don’t just look different or speak a different language; they think and communicate differently in a wide range of professional situations because they were taught different mental models by the educational systems they went through. When culturally different people communicate with one another, these differences often result in misunderstandings and frustrations, even when everyone involved has the best intentions at heart. In some cases, these misunderstandings can lead to near-misses, accidents and, in extreme cases, to fatalities.
By combining powerful diagrams, insightful (and humorous) anecdotes and an interactive experiential exercise, this workshop examines the impact of cultural differences on construction sites and organizations. Comparing and contrasting the way people communicate verbally and non-verbally in different parts of the world and their perspective on safety helps pinpoint where cross-cultural misunderstandings come from and provides concrete, practical solutions that participants can implement immediately in their daily professional activities.
Over the past 20 years, Lionel has provided cross-cultural training and consulting services to over 100,000 people in 19 countries. Lionel specializes in helping organizations turn the challenges that are often associated with cultural differences into a source of creativity and innovation. Lionel has presented at over 250 conferences and events around the world, including many conferences for leaders, senior managers and HR professionals. He has written three books and more than 100 articles examining the impact of cultural differences on organizations, both at the macro (organization, department, human resources) and micro (employees, managers, teams) levels. Lionel’s presentations are consistently described as thought-provoking, informative and practical.
Born in France, Lionel has obtained a Diplôme d’ingénieur Polytechnicien from the Ecole Polytechnique de Paris and a Ph.D. in Chemical Engineering from the California Institute of Technology in Pasadena, California.